How can we help?

Transactions, budgets, recurring entries, settings, and receipt attachments are stored locally in the App’s container on your iPhone. Minine Ledger does not provide an account or automatic cloud sync.

On the old iPhone, open Settings in Minine Ledger and create a complete backup. Save the .minineledger file to a secure destination you control. On the new iPhone, install Minine Ledger, open the backup file, and choose Merge or Replace. Keep the original backup until you verify the restored entries and attachments.

CSV is designed for spreadsheets and contains Date, Type, Category, Amount, and Note. It does not include receipt images, merchant fields, recurring rules, or App settings. A .minineledger backup is intended for restoring the App and can include your complete records, settings, and receipt attachments.

Free receipt recognition uses Apple Vision entirely on your device. If you subscribe to Pro and leave AI Scan enabled, the selected receipt image is sent securely to our AWS endpoint and processed by Google Gemini. Minine Ledger does not persist that image on its backend. You can disable AI Scan in Settings at any time.

OCR and AI recognition can misread receipts, especially with poor lighting, handwriting, unusual layouts, multiple totals, or mixed currencies. Cleanly frame the receipt and review every field on the confirmation screen before saving.

Open iOS Settings → Apple ID → Subscriptions → Minine Ledger, then choose Cancel Subscription. Deleting the App does not cancel billing. Your Pro features remain available until the end of the paid period.

Make sure your device uses the Apple ID that originally subscribed. Open the Pro screen in Minine Ledger and tap Restore Purchases. If the subscription is active but does not restore, restart the App and contact us with your iOS version and App version. Do not send full App Store receipts by email unless support asks for specific information.

Apple handles all App Store payments and refunds. Visit reportaproblem.apple.com and sign in with the Apple ID used for the purchase.

Yes. An active Pro subscription removes ads. You may then disable AI Scan in Settings and continue using on-device receipt recognition.

Check that Budget Alerts are enabled inside Minine Ledger and that notifications are allowed in iOS Settings. Alerts are local and best-effort; iOS settings, background behavior, or when transactions are entered can affect delivery.

When enabled, App Lock uses Face ID or your device passcode through Apple’s Local Authentication framework. Your biometric data is handled by iOS and is not available to Minine Ledger.

We cannot recover local records because we do not keep a cloud copy. If data was replaced through the restore flow, a recent local safety backup may be available in the App’s Documents folder. Otherwise, restore from a complete backup you previously exported.